VCA Inc.
The Challenge
VCA Inc. operated the largest network of veterinary hospitals in the U.S. — nearly 1,250 hospitals across all 50 states — yet managed daily operations through elaborate spreadsheets built by senior hospital managers. Payroll, scheduling, staffing, and financials were tracked manually and uploaded daily to corporate headquarters. With payroll as the single largest expense, any imbalance between scheduling and staffing hit the bottom line immediately.
What We Built
A centralized web application replacing the spreadsheet process entirely — managing staff and customer scheduling, tracking payroll hours and costs by staff type, and providing hospital managers with operational reporting across the entire hospital network. Completed on time and on budget in six months.
The Outcome
VCA eliminated the manual upload process, reduced data entry errors, and gave corporate leadership real-time visibility into operational performance across their entire hospital network.
The Intelligence Opportunity
Where AI Takes This Further
Staffing recommendations that predict demand from appointment volume, automated detection of payroll anomalies, and performance benchmarking across hospital locations, all drawing on the scheduling and payroll data the system already collects every day.